MEEKER I The Meeker Chamber of Commerce will offer a useful seminar for local small businesses on customer service, focusing on how to deal with an upset or agitated customer or employee.
Today from 1 to 3 p.m. at Kilowatt Corner, 233 6th St., Tom Gangel of Mind Springs Health will present the seminar as a free service provided by the chamber to local employers. It is a practical guide for supervisors, office managers, customer service and human resource professionals.
The presentation has been customized to local employers, Meeker and to similar local situations.
The presentation will address: how to de-escalate a situation where tempers flare; strategies for identifying the causes of agitation and methods to reduce pressure-filled interactions; keys to recognize the signs of an employee in need; techniques for reducing or eliminating conflict and anger in the workplace; and methods to lower tension levels when delivering negative performance feedback.
