Defensive? You might be part of the problem {Editor’s Column}

By Niki Turner
[email protected]
“ Be honest. Look for areas where you can admit error and

say so. Apologize for your mistakes. It will help disarm your opponents and reduce defensiveness.” ~ Dale Carnegie
As soon as one party goes on the defensive, positive forward progress grinds to halt. Each side is forced to make concessions to come to an agreement and in the end no one is satisfied with the outcome.
Carnegie’s…