Editor’s Column: When should you speak up? Before you’re angry and before it’s too late

Sometimes it’s necessary to air a grievance or speak up to right a perceived wrong, but when and how we choose to make our complaints and concerns known is crucial to achieving the best outcome.
If you thought there was a terrible problem with the mechanical components of an airplane you were on, it would be a bit foolish to wait until after take-off to speak up, right?
Along the same vein, approaching a situation…