RBC | HopeWest receives the Hospice CAHPS Honors Award for 2024 after continuously going above and beyond, providing high-quality, compassionate care for patients and their families. The award celebrates the highest-performing hospice agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction measures from the caregiver’s point of view.
“We acknowledge the privilege to be invited as guests into the homes and lives of people experiencing tender moments while nearing the end of life,” said Cassie Mitchell, President and CEO of HopeWest. “This survey gives caregivers a voice, allowing us to gain insight into both what’s going well, and areas for improvement. This year, as many before, we not only met but exceeded the expectations of the families we served and I’m grateful for the hard work of our team members who kept our mission at the forefront of care.”
To be considered for the Hospice CAHPS Honors Award, HopeWest scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. Performance was then evaluated utilizing a set of 23 additional quality indicator measures. These scores were compared to a national performance score calculated from all partnering hospices.
For more information about the Hospice CAHPS annual review, visit healthcarefirst.com/hospice-honors.
