MEEKER I The Meeker Chamber of Commerce will offer a useful seminar for local small businesses on customer service, focusing on how to deal with an upset or agitated customer or employee.
On May 28 from 1-3 p.m. at Kilowatt Corner, 233 6th St., a presentation by Tom Gangel of Mind Springs Health in Meeker is offered by the chamber as a free service to local employers.
It is a practical guide for supervisors, office managers, customer service and human resource professionals.
The presentation has been customized to local employers, Meeker and to similar local situations.
The presentation will address: how to de-escalate a situation where tempers flare; strategies for identifying the causes of agitation and methods to reduce pressure-filled interactions; keys to recognize the signs of an employee in need; techniques for reducing or eliminating conflict and anger in the workplace; and methods to lower tension levels when delivering negative performance feedback.
“Take the time to learn the skills, ask questions, discuss real life situations, and be prepared to handle any situation with confidence and genuine hospitality,” chamber director Stephanie Kobald stated.
“You can learn valuable information in just two hours at this free presentation,” Kobald said. “You can improve customer service, hospitality and have positive relations with employees, clients, customers and visitors.”
Persons attending are asked to RSVP to the Meeker chamber at 970-878-5510.