Union Wireless explains Oct. 31 network outage

RBC | At approximately 10 a.m. on Monday, Oct. 31, Union Wireless experienced a network-wide disruption. According to Brian Woody, chief customer relations officer for Union Wireless, “It appears that a power surge emanating from the Cheyenne area was the catalyst that caused the outage at the Union Wireless Service Center. Although there are redundancies built into the system to prevent such a disruption, a circuit failure still occurred. Once the circuit was reactivated, it took hours for all of the links to be checked and reconfigured. There are literally thousands of links that need to be verified in such an instance.” Woody further stated “We apologize for the frustration and inconvenience this caused. We also know how important our service is to the region, not only for our customers, but for the hundreds of thousands of people with other carriers that roam on our network. We are determining what caused the outage as well as taking steps in preventing future similar issues.” ­