Making a referral to the Department of Social Services

The child welfare agency responds to a variety of concerns about children and their families. The response by the agency begins when a referral, or request for information or services is made, usually by telephone. The child welfare agency takes the information and decides whether to refer the caller elsewhere (e.g. to a food bank or a day care provider) and/or to assess the situation further.
“In all cases, the fundamental goal of the child…